Shipping Rates
Shipping and handling charges are calculated at checkout and are based on item weight, dimensions, destination, and selected shipping method. All available rates and methods are shown before you submit payment.
Processing Times (Estimated)
· United States: Typically processes within 1 business day (24 business hours)
· Canada: Typically processes within 3 business days
Business days exclude weekends and statutory holidays. Processing times may vary due to order volume, verification, and carrier constraints.
Delivery Times (Estimated)
· United States: 3–5 business days after processing
· Canada: 3–5 business days after processing
Delivery estimates are not guarantees. Carrier delays, weather, service disruptions, and other events beyond our control may affect delivery.
Shipping Restrictions and Address Requirements
· No P.O. Boxes. A valid street address is required.
· We do not ship internationally outside the United States and Canada at this time.
· Additional charges may apply for limited-access deliveries (e.g., military bases, hospitals, construction sites, and other restricted-access locations).
· If a shipment is returned due to an incorrect/incomplete address or refusal, additional shipping charges may apply to reship.
Excluded Regions (Standard Checkout)
We do not ship to the following locations through standard checkout:
United States: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Armed Forces (AA/AE/AP)
Canada: Yukon, Northwest Territories, Nunavut, Newfoundland and Labrador, Prince Edward Island
Ordering from an excluded region: Contact us for a custom quote and manual processing:
customerservice@vitaalchemia.com | +1 (249) 499-5483
Free Shipping
Free shipping may apply automatically on eligible orders over $150 CAD/USD (before taxes and after discounts), as displayed at checkout.
Free shipping does not apply to excluded regions listed above and may vary by product, destination, and carrier availability.
Warranty
Where applicable, Bradley products may be covered by a manufacturer warranty. Warranty coverage and terms vary by product. If you need warranty support, contact us and we’ll assist with the process and required documentation.
Returns
Returns are governed by our Returns & Refunds Policy. Some items may not be eligible for return (including consumables such as bisquettes and seasonings, and final-sale items), subject to the terms of that policy and applicable law.